Returns

We offer a no quibble money back guarantee.

If you are not fully satisfied with your goods you are welcome to return them at your cost to us within 14 days of receipt of the order. The products must be in the original condition, unused and complete with packaging for a full refund. 

Please ensure you complete fully the returns form on your invoice for a full refund or exchange. Please obtain a proof of postage as we cannot accept responsibility for any losses.

We will refund or exchange the goods less the despatch cost. In busy periods please allow 2-3 weeks for your return or exchange to be processed. Please note that for security reasons we cannot refund to a different credit/debit card to the one you placed the original order on and can only send replacement products to the delivery address specified in the original order.

Please note that we will not refund net curtains or any products that have been altered or custom made to your requirements unless the goods are deemed faulty by Connollys Online.

We will not accept liability for damage or loss of goods or shortage in delivery unless you tell us within 14 days from the date you place your order or, in the case of total loss, from the date the order has been sent.

Connollys Online is not liable for any failure to deliver your goods within a specified period of time.